Best Glass Practices
We're committed to protecting your safety by installing your windshield the right way - without cutting corners. Every Harmon AutoGlass Service Center follows identical quality standards and procedures. From our tools to our techniques, we've adopted best glass practices and safety initiatives, so you can be confident that your windshield will be installed properly, no matter which Harmon AutoGlass location you take it to.
SmarTech™ Engineered Installation System
SmarTech™ is the system that delivers our best glass practices, safety initiatives and all other technical issues. It offers graphics, drawings and illustrations to guide the specialist through even the most complex auto glass installation.
SmarTech™ is a product of Harmon's longstanding commitment to safety, knowledge, experience, and leadership. SmarTech™ enables us to continue distinguishing ourselves in the industry by sharing our collective wealth of knowledge and applying it to serve our customer's needs.
Service Center Cleanliness
Harmon AutoGlass demands orderly, standardized, clean and sustained service center environments. This is as much for our customer as it is for us.
We use only the safest, most efficient tools and equipment. Some of our tools, such as the Expander™, were designed and patented by our installation specialists.
The AutoSet™ mobile installation arm was designed by Harmon AutoGlass specialists to satisfy an important installation concern - one-man installations of large windshields while in the field. The AutoSet raises, lowers and swings about the radius of the truck to allow a single installation specialist to install large windshields with complete confidence.
Environmentally Controlled Atmosphere
Our specialists treat your vehicle's pinchweld, prepared urethane bed and the glass itself with a surgical discipline. Because skin can leave oils that can compromise a windshield installation, our specialists wear Nitrile gloves while handling the glass or touching the prepared urethane bed.
The process of bonding glass (an inert, non-porous substrate) to the vehicle's body requires a sophisticated chemical protocol. Preps, primers and catalysts all act together quickly to create bonds with remarkable strengths and unique properties. We thoroughly clean the new windshield and treat the perimeter with a two-component solution that prepares the glass for a tenacious bond.
In short, every step of the process from cutout to the setting of the glass is controlled for contamination that could interfere with adhesion and ultimate strength - and the personal safety of our customers and their passengers.
Six Sigma Philosophy
To ensure quality standards throughout the company, Harmon AutoGlass has adopted the Six Sigma quality initiatives. The Six Sigma methodology aims to reduce defects in our processes by promoting discipline and positive attitudes among every employee in our company. It's a philosophy of excellence that greatly improves our ability to meet and exceed your expectations.